Billing

Windlass is billed monthly, per account. This page covers what each plan includes, how payment works and how to change or cancel your subscription. All of it is managed from the Billing page in your account.

Plans

Every plan includes the full Workspace: an isolated Linux container, projects and the Files page, connectors, slash commands and a weekly allowance as described in Usage and limits.

• Starter is for individuals who want a capable agent for everyday work with the Flash model.
• Pro adds DeepSeek V4 Pro, voice input, more storage and a larger allowance.
• Max is for heavy daily use: the largest allowance and storage, plus priority support.

Free trial

Every new account starts with a 7-day free trial. No card is required. The trial includes a reduced weekly allowance so you can try the Workspace, the models and the file tools before deciding.

• You can subscribe to a paid plan at any point during the trial.
• When the trial ends, the workspace pauses until you subscribe. Your files and sessions are kept, and everything resumes as soon as you pick a plan.

Payment methods

Choose how to pay on the Billing page:

• Card. Add a card and your subscription renews automatically each month.
• Invoice (bank transfer). Request an invoice from the Billing page and pay by bank transfer. This suits companies that need a formal invoice for their accounting.

Payment details are entered on the Billing page only. Never send card details by email.

Invoices

Invoices appear on the Billing page, so you always have a record of what you paid and when.

Changing your plan

You can change plans at any time from the Billing page.

• Upgrades apply immediately. The new allowance, storage limits, models and features are available right away. This is the quickest fix if you run out of allowance mid-week or hit a storage limit.
• Downgrades apply at the next renewal. You keep your current plan's benefits until the end of the paid period, then move to the new plan.

Before downgrading, check the storage meter on the Files page and free up space if you are above the new plan's limit.

Cancelling

Subscriptions renew automatically every month. You can cancel at any time from the Billing page. After cancelling you keep full access until the end of the period you have already paid for, and no further charges are made. Download anything you want to keep before the period ends.

Refunds

If Windlass is not right for you, you can request a refund within 14 days of your first payment. Write to [support email] from the email address of your account. The full terms are in the Refund Policy.

Questions about billing

For anything else, such as a question about an invoice or help with a bank transfer, email [support email] from the Support page. Max plan customers receive priority responses.