Refund Policy

Effective date: September 22, 2026

This Refund Policy explains when payments for the Windlass hosted AI agent workspace, provided by [Company legal name] (operating as Windlass), are refundable. It forms part of our Terms of Service.

1. Try Before You Pay

Every new account receives a 7-day free trial with no payment method required, so you can evaluate Windlass before paying anything.

2. 14-Day Refund on Your First Payment

2.1 If you purchase a plan and Windlass is not right for you, you may request a full refund of the first payment for a new subscription within 14 days of that payment.

2.2 The refund applies to the first payment only. Renewal payments and subsequent monthly charges are non-refundable, including when you forget to cancel before a renewal.

2.3 Changing plans does not start a new refund window. The 14-day period runs from the first payment on your account.

3. How to Request a Refund

3.1 Email [support email] from the address on your account and tell us you would like a refund. You do not need to give a reason, though feedback helps us improve.

3.2 We confirm approval by email. Approved refunds are returned to the original payment method within 10 business days after approval. Your bank or card issuer may take additional time to post the credit. Payments made by bank transfer are refunded to the account they came from.

3.3 Once a refund is issued, your subscription is canceled and your workspace pauses. Export any files you want to keep before requesting a refund.

4. Cancellation Without Refund

You can cancel your subscription at any time from your account settings. Cancellation stops future charges; your access continues until the end of the current paid period. Cancellation alone does not trigger a refund, and partial months, unused weekly allowance and unused storage are not refunded.

5. Statutory Rights

5.1 Nothing in this Policy limits rights you have under applicable consumer protection law.

5.2 If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a contract for digital services within 14 days of purchase without giving a reason. By purchasing a plan you ask us to start providing the Service immediately, before that period ends, and you acknowledge that you may lose the right of withdrawal once the Service has been fully performed. Our 14-day refund on the first payment is at least as generous as the statutory right: withdraw within 14 days of your first payment and we refund it in full.

5.3 To exercise a statutory withdrawal right, send a clear statement to [support email] within the statutory period.

6. Abuse of This Policy

This Policy exists so you can try Windlass with confidence, not to provide free usage. We may refuse a refund where we reasonably believe the Policy is being abused, including repeated purchase-and-refund cycles, requests from accounts that have breached the Acceptable Use Policy, or attempts to obtain more than one first-payment refund through multiple accounts.

7. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us, we may suspend your account while the dispute is resolved. Contact [support email] first; most issues can be resolved quickly.

8. Taxes

Refunds include any taxes charged on the refunded amount.

9. Contact

Questions about billing or refunds: [support email].